Shipping policy
Shipping Policy – NASHAYA UAE
Effective Date: 15.07.2025
Thank you for shopping with NASHAYA – It's a Fashion Fairytale. We are committed to delivering your favorite ethnic styles across the UAE with care and prompt service. Please review our shipping policy to understand how we process and manage deliveries.
🚚 Order Processing Time
- All orders are processed within 2 to 3 business days (excluding Fridays and UAE public holidays).
- You will receive a confirmation via email or WhatsApp once your order is dispatched, along with tracking details.
- If there is any delay due to stock unavailability or operational issues, our support team will inform you at the earliest.
📦 Shipping Partners
We ship using reliable courier services within the UAE, including but not limited to:
- Century Courier
- or other trusted local delivery providers depending on your area
📍 Shipping Coverage
We deliver across all seven Emirates of the UAE including:
- Abu Dhabi
- Dubai
- Sharjah
- Ajman
- Umm Al Quwain
- Ras Al Khaimah
- Fujairah
💰 Shipping Charges
- Flat-rate or location-based shipping fees are calculated at checkout.
- Free shipping offers may be available during special promotions or minimum cart value thresholds – check homepage banners or promotional pop-ups.
🕒 Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Major Cities (Dubai, Abu Dhabi, Sharjah) | 3 – 5 business days |
| Other Emirates | 5 – 7 business days |
| Remote Areas or Islands | 7 – 10 business days |
⏱️ Please note: Delays may occur during Eid, National Holidays, or unforeseen courier disruptions.
⚠️ Courier Responsibilities & Limitations
While we partner with leading logistics providers, please note:
- Nashaya FZ LLC is not responsible for delivery delays, courier behavior, or rescheduling choices made by the delivery partner.
- Feedback regarding delivery quality is welcome and will influence our choice of courier services.
❌ Shipment Cancellation or Return by Courier
If the delivery is cancelled by the courier due to:
- Incorrect address
- Repeated failed delivery attempts
- Area service restrictions
➡️ The package will be returned to our warehouse and a refund will be initiated once the item is received and inspected.
🔄 Incorrect Shipping Details
- Please double-check your shipping details before confirming the order.
- For urgent corrections, email us immediately at info@nashaya.com
- We are not liable for failed deliveries due to incorrect information provided at checkout.
🧾 Tracking Your Order
Once shipped, you’ll receive a tracking number by email or WhatsApp.
Use it to monitor your package through the courier’s tracking portal.
🕵️ Lost, Delayed, or Stolen Packages
- If your package shows "Delivered" but hasn’t been received, first check with neighbors or your local courier office.
- NASHAYA will assist in raising a complaint, but we are not liable for items once marked delivered by the courier.
📞 Contact Us
For all shipping-related inquiries or support, reach out to us:
NASHAYA FZ LLC
Office Address: B4-206B3, Business Center 04, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: info@nashaya.com